The key-based system comes with a wide range of features and functionalities that route calls to the right department for faster resolution or enable customers to find the right information on their own.

It then enables customers to self-serve and find answers to their issues or automatically connects the call to the concerned agent or department using Automatic Call Distribution (ACD) software.ĭeliver a personal touch to your customer interactions with the full-suite IVR system from Ringover. It presents the menu to the caller and uses voice recognition or DTMF technology to process their inputs - that is, callers can interact with the menu using the phone keypad or verbally. An IVR software solution helps you build an automated voice menu with a series of options – press 1 for customer support, press 2 for sales support, etc. Choose the extension you want assigned to the button. Specify admin for your username and password for your password. Note: The button label overrides the line name. This PBX features Asterisk 1.2.12.1 and is just the ticket for a small business or a. Choose the desired button Type: Edit the button Label. So, what is IVR in simple terms? It is a software solution that does the job of a traditional switchboard operator. Sign in to PBX Administration (classic) at Select Devices in the left sidebar and then select the phone that requires changes. Interactive Voice Response ( IVR) is a feature in business phone systems that allows companies and call centers to interact with callers using automated menus and route calls to the right agent or department.

Pbx administration studio 4